Like so many other organizations at this time, Sedgwick’s Claim Call Center is dealing with the effects of COVID-19 and staffing shortages. Sedgwick is working to bolster the staffing at the call center, but for the near future response times are being impacted. We want to remind you that you can also report claims online any time without utilizing the call center. Please refer to the Sedgwick intake website or follow the link in the following section for more information. Thank you for bearing with us and for your ongoing service to counties!
Online Claim Reporting
Technical support: The Sedgwick help desk is staffed M-F from 8:00 a.m. – 6:00 p.m. EST. If you need assistance in using the system, need your password reset or experience any difficulties using online claim reporting please contact them at [email protected] or via phone at (866) 647-7410.
Toll-Free Claim Reporting
Call 1-877-NCACCRM (1-877-622-2276), and one call does it all. No more paperwork! We will complete the first report of injury or loss notices for you. NOTE: If you are not an NCACC County Risk Group member, please call the main line at (800) 822-4469.
This service is available for all types of claims, 24 hours a day, seven days a week, at no cost to members. A copy of the report is faxed back to your office for your records.
The after-hours emergency number to speak with the claims supervisor on the call regarding a severe claim is 1-866-261-5788.