Veterans Service Office Director

Pender County Government
December 13, 2022
PO Box 5, Burgaw, North Carolina
Billing Address
PO Box 5
First Name
Last Name
Phone Number
Closing Date



General Definition of Work

Performs intermediate professional work securing allowable and applicable benefits for veterans and their dependents, advising local veterans concerning their rights under various federal and state laws, counseling veterans, compiling data, and assisting in the completion and submission of proper forms and papers, negotiating with program officials to obtain services for clients, documenting casework and activities, and related work as apparent or assigned.  Work is performed under the general direction of the County Administrator.  Departmental supervision is exercised over all personnel within the department. Assist with other duties as needed or assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.


Starting salary: $56,317.92 annually


  • Supervises and participates in the interviewing of veterans or their dependents to determine eligibility for VA benefits; gathers supporting documentary evidence and processes claims and appeals through the Department of Veterans Affairs.
  • Supervises department personnel; recruits and selects personnel; assigns, directs, inspects and evaluates the work of department personnel; coaches, counsels and disciplines staff; recommends suspensions and terminations; develops staff schedules.
  • Assists and advises veterans and their dependents in preparing claims for service-connected disabilities, pensions, death benefits, medical benefits, education benefits, VA home loans, preparation of appeals to the VA Board of Appeals.
  • Supervises and participates in the completion of applications for federal and state benefits such as pensions, education claims, disability compensation, hospital treatment, loans, scholarships and burial allowances.
  • Assists veterans with enrollment in the VA health care system and obtaining appointments.
  • Assists veterans with enrollment in the VA health care system and obtaining appointments; assists military retirees in maintaining their benefits.
  • Assists widows and widowers in securing death benefits.
  • Assists pensioned veterans and widows in completing their annual income and medical expense reporting requirements.
  • Assists eligible veterans and dependents in preparing education and scholarship applications.
  • Gathers supporting documentary evidence, reviews records and reports including claims, letters, rating decisions, medical records, correspondence from regional, state and federal VA officers and County directors.
  • Processes claims and appeals through the Department of Veterans Affairs.
  • Visits veterans and widows in homes, hospitals, and nursing homes.
  • Other duties as assigned.

Special Requirements

Thorough knowledge of veteran's programs and benefits and applicable laws and regulations; general knowledge of community organizations, agencies and facilities related to veterans affairs; ability to understand, interpret and apply technical rules, directives and regulations; ability to solve problems within scope of responsibility; ability to plan and supervise the work of subordinates; ability to deal with officials, veterans, dependents and others fairly and effectively; ability to establish and maintain effective working relationships with associates, veterans, widows, dependents, local, state and federal agency representative and the general public.

Bachelor's degree with coursework in human services, or related field and moderate experience in veterans service work, prior service preferred, or equivalent combination of education and experience.

Possession of or ability to obtain certification/accreditation through NCDVA or National Association of County Veterans Service Officers within two years of employment.

Service in active-duty military highly preferred.

Valid driver's license in the State of North Carolina.

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and occasionally requires standing, walking, stooping, kneeling, crouching


Please apply at the following link: