Emergency Medical Services Division Head

Onslow County Government
March 15, 2023
234 NWCorridor Blvd, Jacksonville, NC
Billing Address
234 NWCorridor Blvd
First Name
Last Name
Phone Number
Closing Date
Open Until Filled


To apply for this position please visit: https://www.governmentjobs.com/careers/onslowcountync/jobs/3947669/emergency-medical-services-division-head?pagetype=jobOpportunitiesJobs
Onslow County Government, which operates under a Commissioner-Manager form of government, is seeking an Emergency Medical Services Division Head to oversee the Onslow County Division of Emergency Medical Services (EMS) under the Department of Emergency Services. The successful candidate for this role will have a commitment to innovative quality emergency medicine and the health and wellbeing of the Onslow County citizens. The EMS Division Head answers to the Emergency Service Director.
The Community: The City of Jacksonville is the County seat, and the areas surrounding the City constitute the major population centers and growth areas in the County. The County has a population of more than 200,000 people and includes the incorporated towns of Holly Ridge, Richlands, Swansboro, North Topsail Beach, a portion of Surf City and unincorporated Sneads Ferry. Onslow County is proudly the home of Camp Lejeune, the United States Marine Corps' largest installation on the east coast.. Located on the coast of Eastern North Carolina, Onslow County enjoys a temperate climate and access to beautiful beaches.
With eleven responding ambulances and six stations, the Emergency Medical Services Division Head is responsible for 108 full time employees including 13 supervisory positions. The Division has an annual budget of roughly $9M and the EMS Division responded to over 25,000 calls in 2022. 


Position Responsibilities


  • Provides overall direction and coordination of all County owned EMS resources throughout county; directs and coordinates daily work of Paramedic level EMS shift supervisors and Community Paramedic supervisors;  directs and manages personnel, equipment, vehicle and facility purchases, maintenance and repairs, and financial files and records.
  • Directs and coordinates agency and EMS system response to emergency and non-emergency requests for assistance; analyzes agency and EMS system response and methods to increase efficiency and effectiveness of all services.
  • Directs and manages commanders, coordinators and team leaders for all special teams that operate under the Division of EMS and the ESF 8 function.
  • Performs as the Onslow-Camp Lejeune EMS System Plan Administrator.
  • Coordinates with the agency, State and EMS System Medical Director, Assistant and Associate Medical Directors; interacts with various public safety agencies.
  • Prepares and administers division annual operating and capital budgets; prepares and submits annual budget proposals; controls and approves purchases and expenses from division budget.
  • Writes grant applications/proposals and administers expenditures of grant funds.
  • Manages, coordinates, and controls EMS billing operations to include North Carolina Debt Setoff, credit reporting, and insurance.
  • Supervises personnel through monitoring radio communications, inspections, quality improvement reviews, reports, statistical analysis and on scene management of incidents; conducts performance evaluations, sets and monitors goals for continuous improvement of personnel performance; recommends individuals for hire, promotions, and disciplinary actions.
  • Answers and resolves complaints regarding the EMS Division.
  • Develops and implements community information and community relations activities.
  • Performs the duties of a paramedic, as required; operates a County/emergency vehicle in the course of employment.
  • Represents the Agency and/or division at meetings; serves on committees as requested.
  • Answers questions and provide information to the public including letter writing, proposal development, and making formal presentations.
  • Provides information and assistance to other departments, outside agencies, and the public on assigned functions.
  • Recommends, develops and implements program and policy changes relating to EMS. 
  • Assist, represent and advise the Director on issues related to EMS.
  • Performs assigned functions as a Disaster Ready Team (DRT) member.
  • Performs related tasks as required.


$72,993.44 - $94,891.56 Annually


A successful candidate will have:

  • Emergency Medical Services knowledge and expertise in program oversight including broad knowledge of up-to-date trends, technology, regulations, and laws.
  • Thorough knowledge of the principles and practices of emergency medical services, public sector organization, program operations, and budgeting.
  • Experience in applying the principles and practices of project management, contract and grant administration, including research, development and implementation of projects/programs, vendors, contractors and user agency coordination
  • An in-depth understanding of general medical services, terminology, equipment, and systems
  • Experience in modern administrative methods and procedures, business correspondence and report preparation, statistical analysis and evaluations
  • The ability to apply and interpret  agency policies and procedures as well as local, state and federal laws and regulations relevant to the program area
  • Effective research and record keeping methods and techniques
  • Leadership skills to effectively facilitate meetings to achieve consensus.
  • Resolution skills to respond, resolve and coordinate difficult and sensitive citizen inquiries.
  • Critical thinking, problem solving, and collaborative approaches to improving program services.
  • Analytical skills to analyze situations thoroughly, identify potential problems, and find effective solutions.
  • The ability to establish and maintain positive and professional working relationships with managers, other Agency staff, other governmental jurisdictions, vendors, and the public.
  • Effective communication skills and the ability to express ideas both orally and in writing.

Special Requirements

Bachelor's degree with coursework in emergency medical science, or related field and extensive experience as a paramedic responding to out-of-hospital emergency calls and considerable supervisory experience, or equivalent combination of education and experience.

Must possess and maintain Paramedic certification from the State of North Carolina.

Must receive certification in Rapid Sequence Intubation by the OCEMS Medical Director within 12 months of hire. This certification requires a minimum of 2 years of experience as a field paramedic, five successful field intubations, and recommendations from the current or previous agency medical director and supervisor.

Valid driver's license.

In order to be considered for this position, you must provide:

  • Your final transcript showing the date that your degree was awarded and/or any required certificates or licenses must be uploaded with your application even if you are a current employee or we have received it with a previous application.
  • An example of a professional grant proposal or grant writing sample.