Director of Human Resources

City of Monroe
June 3, 2024
300 West Crowell St., Monroe, NC
Billing Address
300 W Crowell St. Monroe, NC 28112
First Name
Last Name
Phone Number
Closing Date
June 30, 2024


Performs responsible supervisory and human resources administration work in directing and carrying out city policies and procedures relating to all phases of human resource programs and activities; does related work as required. Work involves developing and coordinating programs and policies in such components as recruitment, selection, position classification, compensation, employee relations, employee benefits, training and development. Employee is also responsible for interpreting existing or writing new human resource resolutions, policies, procedures and guidelines; addressing employee grievances or concerns; assisting elected officials in human resource matters; and acting as liaison to outside organizations and agencies related to city human resource matters. Work involves assisting the City Manager with long and short range planning, managing special projects, and setting policies and goals. Employee must exercise tact and courtesy in frequent contract with employees, management, elected officials and representatives of outside agencies and organizations. Work is performed under the general supervision of the City Manager. Supervision is exercised over all department staff.


This is sedentary work requiring the exertion of up to 10 pounds of force occasionally; work requires stooping, reaching, walking, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.



Planning, managing, supervising, and implementing human resources programs; coordinating and managing benefit programs; coordinating recruitment, testing, selection, hiring, and training programs.

Represents the City to other units of governments, local businesses, community organizations, citizen groups, and the general public.

Promotes a positive image of the City by participating in community organizations, as well as national, state and local professional associations.
Serves as a resource/consultant to the City Manager and department directors on policy application and interpretation.

Reviews and approves requests for personnel changes prior to forwarding to City Manager.

Researches, develops, presents, administers, and maintains policies and procedures of personnel rules and regulations.

Coordinates the recruitment and selection process for the City; maintains personnel and benefit files; produces weekly vacancy report.

Coordinates the analysis, re-bidding, Section 125 enrollment, etc. for health, dental, and life insurance programs.

Monitors and assists departments with timely completion of performance appraisals.

Prepares and maintains operating budget for the Human Resources Department.

Develops and conducts, or hires a consultant to provide, a variety of training opportunities for City employees and managers.

Responds and testifies, if required, to Equal Employment Opportunity Commission (EEOC) charges and Employment Security Commission (ESC) claims.

Conducts classification and pay studies as requested; ensures timely processing of major pay initiatives.

Coordinates the City’s grievance process; mediates disputes between employees and supervisors.

Develops and presents employee orientation.

Researches new programs, opportunities, and policies that might benefit the City or its employees; attends training and development opportunities.

Maintains and revises the employee handbook.

Serves as the point person when using an outside recruitment consultant to fill a vacancy.

Responds to requests from other agencies to provide salary data, copies of policies, etc.

Coordinates various special events and programs.

Responds to requests from Council or public and provides allowable information under State statute.

Develops a competent, productive and effective human resources staff by supervising, directly and through delegation, professional and administrative support employees.
Improves organizational effectiveness and productivity by overseeing the planning, development, and delivery of professional development and job-related skill training opportunities.

Contributes to employee engagement by advising and supervising the implementation and administration of employee benefits programs, providing excellent customer service, automating processing systems, communicating information about programs and services to employees and to all levels of management throughout the City, working with benefit plan consultants and vendors, interpreting policies and state and federal laws in a consistent manner.
Ensures that applicants, employees, vendors, and City administrators receive excellent customer service in all interactions with the Human Resources Department.
Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Remains competent and current on best Human Resources practices through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and training.

Performs related tasks as required.


$46.97 - $72.81 Hourly
$97,698.00 - $151,445.00 Annually


Comprehensive knowledge of the philosophy, principles and practices of public personnel administration such as the accepted methods and practices of classification and pay, testing, selection, and affirmative action; sound knowledge of relevant federal, state and local government regulations, and equal opportunity policies; thorough knowledge of governmental organization and administration; thorough knowledge of employee safety and training procedures and programs; ability to present ideas effectively, either orally or in written form; ability to conduct detailed analytical evaluations and studies; ability to prepare related reports and recommendations. Ability to exercise considerable initiative and independent judgment in all phases of work. Ability to establish good working relationship exercising tact and courtesy in frequent contact with employees, management, elected officials and representatives of outside agencies and organizations and the general public. 
Any combination of education and experience equivalent to Bachelor’s degree with major course work in Human Resource Administration, Public Administration, Business Administration or related field and ten (10) years of progressively responsible supervisory or administrative experience in employee relations, classification and compensation, recruitment and retention, affirmative action, benefit administration, training and staff development, and labor relations.

Special Requirements

Possession of an appropriate driver's license valid in the State of North Carolina.
Preferred Master Degree, Senior Professional in Human Resources (SPHR), Society for Human Resource Management Certified Professional (SHRM-CP), or Society for Human Resource Senior Certified Professional (SHRM-SCP).



The City of Monroe is a vibrant and progressive hub of retail, government, culture and industry in Union County. Monroe has a population of just under 40,000 residents and serves as the county seat. From the large Historic District complete with stately homes and a newly revitalized downtown, to its industrial core attracting businesses from across the globe, to the ever-growing retail marketplace, Monroe has something to offer to all. ~Where Heartland Meets High Tech.
The City of Monroe has a population of 36,392, and is the county seat of Union County. The historic Victorian Courthouse, built in 1886, sits magnificently atop a central square and draws attention from every direction. To the north lie County and City government buildings, to the south quaint downtown shops, restaurants and businesses. Several fountains and small park areas are part of the downtown landscape. A thriving Highway 74 Corridor is where most major restaurants, hotels, and shopping are found. The City of Monroe is also home to the Charlotte-Monroe Executive Airport. 
The City of Monroe operates under a Council-Manager form of government. The City Council sets policies and enacts ordinances, which are carried out under the City Manager's direction. The City Council is comprised of an elected Mayor and six council members. The City has approximately 500 Full-time and 200 Part-Time employees within the following department: Administration, Communications and Tourism, Downtown and Facilities Maintenance, Economic Development, Energy Services, Engineering, Finance, Fire Department, Human Resources, Information Technology, Parks and Recreation, Planning and Development, Police Department, and Water Resources.
The City of Monroe provides full-time employees an excellent fringe benefit package including 401(k), medical and dental insurance, prescription drug card, retirement, life insurance, short-term disability, sick leave, and many other group employee benefits.  In addition: six (6) month successful probation with 5% increase in salary, Christmas bonus based on hire date, Performance Pay, Cost of Living Adjustments as approved by City Council, wellness incentives, fifteen (15) paid holidays and tuition reimbursement. 
Apply online at and select Employment Opportunities.

The City of Monroe is an EOE/AA/Drug Free Workplace Employer.