Deputy Director of Social Services

Mecklenburg County
March 9, 2022
301 Billingsley Road, Charlotte, NC
Billing Address
700 East Fourth Street
First Name
Last Name
Phone Number
Closing Date
Open until filled


At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Social Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope.  Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

  • Possess collaborative and strategic leadership skills, have a passion for service, and a deep commitment to the mission of the organization.
  • Experience leading a culture initiative that aligns with the department’s vision.
  • Develop short- and long-term strategies to achieve the goals and objectives of the department.
  • Experience managing risk and a proven track record of implementing innovative solutions.
  • Possess vast knowledge of human services policies and regulations.
  • Enjoys nurturing positive working relationships with public officials, community partners, customers, local and state government agencies, and decision-makers.
  • Ability to work in an environment that fosters support, creativity, and innovation.
  • Maximize services and outcomes with an astute business acumen.
  • Flourish under pressure, guided by respect and trust, promotes collaboration, and understands that employees are vital assets to the business.
  • Build trust and work through change with experience and diplomacy.
  • Committed to service integration and process improvement.
  • Possess a high level of effective communication easily translated to all levels of staff.
  • Enjoys working transparently to ensure employees are informed and feel included.

The Department of Social Services (DSS) Deputy Director assists the department director by performing complex professional and administrative work supporting and directing all social service and public assistance activities and programs for the County. This position will assist the DSS Director with oversight of the day-to-day operations. At the discretion of the DSS Director, the Deputy Director is responsible for the delivery of services which address the changing demands and needs of client populations. This could include responsibility for internal operations including personnel, space, logistics of major events, policy development, assuring compliance with regulations and assuring services are properly provided on a daily basis. The Deputy Director position requires collaborative work both internally within the County and externally with system partners to improve outcomes for families, children, and adults. Deputy Director must also keep abreast of best practices in the field, state and national trends and changes in policies and practices within the state and nationally. The Deputy Director will support the DSS Director and help lead the DSS Senior Executive Team and works in partnerships with other members to provide leadership and strategic planning for the department. This position serves on various committees, workgroups, and initiatives both internally and externally.


Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.



Minimum of eight years of progressively responsible experience in human services and two years of supervisory experience

Bachelor's degree in Human Services, Social Work, Business Administration, or Public Administration.


Special Requirements

Master's degree preferred

Experience working within a local department of Social Services in North Carolina

More than two years of supervisory experience