Strategic Member Services Cohort Manager

North Carolina Association of County Commissioners
October 26, 2022
323 West Jones Street Suite 500, Raleigh, NC
First Name
Last Name
Phone Number
(919) 715-0045
Closing Date
Open Until Filled


The Strategic Member Services (SMS) Cohort Manager will help create and manage a cohort of recent master’s program-level graduates who serve assigned county governments. The Cohort Manager will work with the SMS Management Team to recruit, train and mentor Strategic Project Coordinators and prepare them for a career in public service. The ideal candidate will have experience in state or local government, experience in mentorship or recruiting, and have a vision for the future of county government.

TO APPLY: Please email cover letter and resume to [email protected]

Essential Duties and Responsibilities:

Supervise cohort of Strategic Project Coordinators; participate as a member of coaching and mentoring team.

Identify placement opportunities; enlist county participation and coordinate development of project/work plan with county management; perform regular check-ins and evaluation with county points of contact.

Coordinate with Policy Research Director and Director of Strategic Health and Opioid Initiatives to ensure accuracy and appropriateness of reports and projects produced for counties.

Build and maintain relationships with NC-based university master’s-level programs in related fields – public administration, public health, and accounting – to advance careers in county government, and promote Strategic Project Coordinator position.

Conduct interviews, make hiring decisions, provide salary recommendations, monitor and assign work, counsel and discipline employee(s), develop work plans and conduct performance evaluations

Work with SMS Management Team to develop and execute educational program for monthly Strategic Project Coordinator cohort gatherings.

Serve as a member of SMS Management Team to ensure coordination of cohort supports with ARPA, Opioid, Outreach, and Education and Training team leads.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s degree and a minimum of five years of experience in state or county government; or a combination of education and experience which would provide the required knowledge, skills and abilities to perform the essential duties and responsibilities as described. Master’s degree in Public or Business Administration is a plus.

Knowledge, Skills, Abilities:

  • Ability to manage project planning, timelines and budgets, and direct the work of others
  • General knowledge of promotional concepts
  • Ability to perform and organize work both independently and collaboratively as part of a team
  • Strong oral and written communication skills
  • Ability to establish and maintain effective working relationships with elected officials, partners and associates
  • Thorough knowledge of business English
  • Ability to evaluate and utilize appropriate web-based media
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Teams
  • Knowledge of county governments and related issues a plus

Certificates and Licenses:

North Carolina driver’s license.


This is a time-limited position tied to funding granted to NCACC by the State of North Carolina to provide guidance and technical expertise to NC county governments.


TO APPLY: Please email cover letter and resume to humanre[email protected]