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Durham, NC — In the digital age, government agencies must stay abreast of and understand best technology practices designed to improve the efficiency of policymaking in our quickly transforming society.
Recently, the National Association of Counties (NACo) named Durham County Information Services and Technology (IS&T) a “2017 Digital Counties Survey Winner.” The award-winning team, led by Chief Information Officer Greg Marrow, received the special honor for its work to implement programs that encourage government innovation and collaboration. It is the second time the Durham County IS&T Department has received the award.
"Durham is considered one of the nation's most progressive communities and is home to numerous high-tech companies,” said Wendell M. Davis, County Manager. “Through the works of Durham County Government's Information Services and Technology Department, we continue to support opportunities for our community to be one of the best places in the country to live, do businesses, and thrive economically.”
For the 15th year, NACo and the Center for Digital Government (CDG) partnered to conduct a survey identifying the best technology practices among U.S. counties, including initiatives that streamline delivery of government services, encourage collaboration and shared services, enhance cybersecurity and even reduce carbon emissions. The two-time recipient of the recognition, Durham County IS&T, has a strong record of leading the way in the area of technology. This summer, the team rolled out the City-County Durham One Call Application, an example of innovate and collaborative work of Durham County IS&T. The application enables residents and visitors to conveniently submit government service requests from their smart phone without having to decipher if their request should be directed to the County or City for service response. The application is a customer service expansion of the already existing Durham One Call Center, a point of contact for information operated by the City of Durham.
“We are working hard to ensure our citizens and our employees are able to engage with our organization effectively and securely. This means working together-internally and externally--to find ways to constantly improve both strategically and tactically,” said Marrow. Marrow and his team of recipients were congratulated by the Durham Board of County Commissioners, during the Board’s Regular Session held on August 28, 2017, for receiving the prestigious award in the 250,000 - 499,999 population category.